Dashboard - CivicAI

Report Issue

Live operational grid

8 Wards Online

14 Active Incidents

Avg. 3.2 hr Resolution

GIS Hotspot Map

Municipal Command Center

Real-time authority triage and field telemetry

Automated classification pipelines route citizen complaints directly to field units with strict SLA tracking.

SLA Compliance: 96.4%System Load: Normal

Ward performance rating

94.2%

+3.1% vs last 30 days+3.1%

AI routing accuracy

98.7%

Auto-classified without override+0.4%

Critical SLA compliance

02h 14m

Avg first-response turnaround-18m

Active field units

42 / 48

Dispatched across 8 operational wards87.5%

High-priority triage alerts

4 Action Required

Severe hazards requiring immediate supervisor dispatch or reassignment.

INC-8891• 6 mins ago

Water main rupture flooding traffic intersection

00:42:15SLA Window

Ward 4 • West District

INC-8884• 19 mins ago

Hazardous commercial waste dumped on perimeter road

01:15:00SLA Window

Ward 2 • North Industrial

INC-8872• 38 mins ago

High-voltage pole leaning over pedestrian crosswalk

02:30:45SLA Window

Ward 7 • Central Metro

INC-8860• 1 hour ago

Large sinkhole opening near school bus lane

04:10:00SLA Window

Ward 1 • Downtown

Live automated assignment queue

Continuous incoming ticket stream classified by computer vision models.

Ticket ID	Category & Location	Assigned Dept	AI Conf.	SLA Status
TKT-49210	Pothole crater 4th Ave & Pine St	Civil Works	99.2%	01h 14m
TKT-49209	Broken storm drain 123 Civic Street	Water Works	97.8%	02h 45m
TKT-49208	Illegal landfill Sector 9 East Ridge	Sanitation	96.4%	03h 10m
TKT-49207	Out of order signal Harbor & 8th Blvd	Traffic Dept	99.6%	00h 35m
TKT-49206	Fallen tree limb Maple Park Green	Parks & Rec	94.1%	Completed

342 tickets resolved today across Downtown City

Open Full Incident Ledger

Civic Workflow

Department Triage & Workflow

CivicAI manages the entire resolution lifecycle within one system, removing manual bottlenecks and delays.

DEP-01 // ROAD

Active Queues

Road Infrastructure

24/7 Road Patrol

Manage pothole repairs, surface cracks, and road signage maintenance across city zones.

Automated pothole detection

DEP-02 // SAN

Live Routes

Sanitation Services

Instant Pickup

Track garbage collection, illegal dumping reports, and street cleaning schedules.

Real-time waste tracking

DEP-03 // ELEC

Grid Stable

Electrical Works

Complete Repairs

Coordinate street light repairs, power line issues, and electrical grid maintenance.

Unified grid monitoring

DEP-04 // H2O

Audit Verified

Water & Drainage

90-Day Pre-Alerts

Monitor water leakage, pipe bursts, and drainage blockages before flooding occurs.

Predictive leak detection

DEP-05 // FLEET

Routes Active

Fleet Coordination

Zero Gaps

Orchestrate municipal vehicle dispatch, fuel logs, and maintenance schedules.

Ground-to-site linkage

DEP-06 // DATA

Real-time Telemetry

Civic Analytics

Standard KPI Formats

Generate resolution audits, department utilization stats, and city-wide reports.

One-click compliance data

DEP-07 // COMMS

Channel Ready

Citizen Alerts

Multi-Channel Alert

Broadcast urgent civic updates, maintenance alerts, and safety warnings to residents.

Direct SMS & app push

System Ready

Customized Civic Workflow Architecture

Configure triage rules to match your city departments, service level agreements, and reporting requirements.

Standard 24/7 municipal support